Refunds and
cancellations.

Online consultation, design-service, travel, and regional planning payments are nonrefundable once booked, except for the specific situations listed below or where a refund is required by law. A purchased consultation is itself a service, even when some or all of its price may later qualify as a project credit.

A customer may request one reschedule without an additional service charge by emailing Violet at least 48 hours before the appointment. The replacement appointment must be selected from Violet's available calendar and normally occur within 30 days of the original date.

Requests made less than 48 hours before the appointment, missed appointments, inability to access the property, or arrival more than 20 minutes late may result in forfeiture of the appointment and payment. Violet may offer another time at her discretion.

A refund will be provided for:

• A duplicate or incorrect charge.
• A service Violet cancels and cannot reasonably reschedule.
• A service Violet determines she cannot provide before substantive preparation or performance begins.
• Any other circumstance where applicable law requires a refund.

Approved refunds are returned to the original payment method. Bank and card-processing times are outside Violet's control.

The $175 regional planning deposit compensates initial review, travel feasibility work, scheduling outreach, and preparation of next steps. It is nonrefundable after payment unless Violet declines the project before substantive planning begins. Final travel, lodging, service scope, and project pricing require a separate written quote.

Harp package and travel payments reserve the event date and are nonrefundable once booked. A customer who discovers that the venue requires amplification must contact Violet promptly. Acoustic package payments do not include the different harp rental, additional setup and breakdown, or sound operator required for amplification.

If unsafe weather, unsafe access, direct sun, rain, unstable ground, or another instrument risk prevents performance and the customer did not provide the required protection or backup location, the payment is not refundable. If Violet cannot perform for reasons within her control and a mutually acceptable replacement cannot be arranged, the affected service payment will be refunded.

Deposits, retainers, material purchases, contractor payments, milestones, revisions, and cancellations for later project work will be governed by the signed proposal for that project. Custom work already performed and noncancelable third-party costs are not refundable unless the signed proposal says otherwise.

The website currently sells services rather than returnable retail goods. Completed consultations, custom concepts, plans, research, field notes, and other digital or professional deliverables cannot be returned. If a deliverable is materially incomplete compared with the written scope, contact Violet promptly so she can review and correct the issue.

Email the customer name, booking email, appointment date, and a short explanation. Do not email full card information.